Sharon A Scanlon

US Patent:

20160012410, Jan 14, 2016

Filed:

Jul 10, 2014

Appl. No.:

14/328147

Inventors:

- Charlotte NC, US
Sharon Scanlon - Manahawkin NJ, US
Davindar Gill - Palatine IL, US
David M. Grigg - Rock Hill SC, US

International Classification:

G06Q 20/32
H04W 4/02
G06Q 30/00

Abstract:

Systems, methods, apparatuses, and computer-readable media configured to determine a location of a user, identify the user and provide additional services based on the determined location and/or identity are provided. In some examples, the identity of a customer may be determined based on detection of a signal by a personal computing device of the customer. One or more associate users associated with that customer may be identified and a location of the associate user may be transmitted to the customer user. In other examples, a category of an identified customer may be determined and an associate user equipped to work with that determined category of customer may be identified.

US Patent:

20160012484, Jan 14, 2016

Filed:

Jul 10, 2014

Appl. No.:

14/327767

Inventors:

- Charlotte NC, US
Sharon Scanlon - Manahawkin NJ, US
Don Cardinal - San Antonio TX, US
David M. Grigg - Rock Hill SC, US

International Classification:

G06Q 30/02
H04W 4/04

Abstract:

Methods and systems for providing targeted advertising using local positioning technology are presented. In some embodiments, a customer assistance computing platform may receive one or more attributes associated with a beacon signal received by a customer computing device and an identifier associated with the customer computing device. Subsequently, the computing platform may determine an identity of a customer using the customer computing device. The computing platform then may determine a location of the customer using the customer computing device based on the one or more attributes associated with the beacon signal. Thereafter, the computing platform may select, based on the identity of the customer and the location of the customer, advertising content to be presented to the customer using the customer computing device. Then, the computing platform may send the selected advertising content to one or more recipient computing devices.

US Patent:

20160012505, Jan 14, 2016

Filed:

Jul 10, 2014

Appl. No.:

14/327843

Inventors:

- Charlotte NC, US
Sharon Scanlon - Manahawkin NJ, US
Kim Stittsworth - Charlotte NC, US
David M. Grigg - Rock Hill SC, US
Davindar Gill - Palatine IL, US

International Classification:

G06Q 30/06
H04W 4/02
G06Q 20/32

Abstract:

Methods and systems for predicting and responding to customer needs using local positioning technology are presented. In some embodiments, a customer assistance computing platform may receive one or more attributes associated with a beacon signal received by a customer computing device and an identifier associated with the customer computing device. Subsequently, the computing platform may determine an identity of a customer using the customer computing device. The computing platform then may determine a location of the customer using the customer computing device based on the one or more attributes associated with the beacon signal. Thereafter, the computing platform may determine one or more predicted needs of the customer. Then, the computing platform may generate a notification based on the predicted needs of the customer and may send the notification to the customer computing device.