Shawn A Clymer

US Patent:

7574502, Aug 11, 2009

Filed:

Jul 2, 2003

Appl. No.:

10/612190

Inventors:

Shawn Allen Clymer - Raleigh NC, US
Douglas Kevin Willenborg - Apex NC, US

Assignee:

International Business Machines Corporation - Armonk NY

International Classification:

G06F 15/173
G06F 12/00

US Classification:

709224, 709229

Abstract:

Monitoring compliance with a service level agreement is provided by generating an early warning notification indicating that failure to meet a service level objective of the service level agreement by a resource is about to occur. The early warning notification may include an indication of how close the resource is to failing to meet the service level objective.

US Patent:

7870243, Jan 11, 2011

Filed:

Apr 11, 2000

Appl. No.:

09/547273

Inventors:

Glenn Clement Aikens - Apex NC, US
Siu Hung Choy - Durham NC, US
Shawn Allen Clymer - Raleigh NC, US
Douglas Ronald Duer - Pittsboro NC, US
Richard Arthur Franck - Chapel Hill NC, US

Assignee:

International Business Machines Corporation - Armonk NY

International Classification:

G06F 15/173

US Classification:

709224

Abstract:

A service level agreement between a network service provider and a network user may require that specified service metrics or parameters be maintained within predetermined limits. To reduce the chance those limits (and the service level agreement) will be violated, the service metric is sampled periodically over successive sampling intervals. The mean value and the standard deviation of the set of samples obtained during the most recent sampling interval are used to screen out unreliable data. If the set of samples satisfies the reliability screening, the set is used in combination with past acceptable sets to determine the trend in the sampled service metric. If the trend is toward a violation, the time of the violation is predicted based on the assumption the current trend will continue. If the predicted time of violation is sufficiently near the current time, an alert is sent to the service provider to permit the service provider to initiate anticipatory corrective action.

US Patent:

20050071182, Mar 31, 2005

Filed:

Sep 30, 2003

Appl. No.:

10/677876

Inventors:

Glenn Aikens - Raleigh NC, US
Shawn Clymer - Raleigh NC, US
Bradford Fisher - Chapel Hill NC, US

Assignee:

International Business Machines Corporation - Armonk NY

International Classification:

G06F017/60

US Classification:

705001000

Abstract:

A composite, multi-tier SLA. A composite, multi-tier SLA can include two or more service offerings having both internal use only service level objectives and external service level objectives. The composite, multi-tier SLA further can include two or more SLAs combined into a single, composite SLA. Each of the SLAs can correspond to a specific one of the service offerings. Moreover, the SLAs in the composite SLA can have a hierarchical organization based upon dependencies between the service offerings. Notably, each of the SLAs can correspond to one of an outsourced service offering, an internal service offering and an external service offering. Additionally, at least one of the SLAs can expose an external service level objective of a corresponding internal service offering which has been redefined as an internal use only service level objective in an SLA at a higher tier in the hierarchical organization.

US Patent:

20060179412, Aug 10, 2006

Filed:

Feb 9, 2005

Appl. No.:

11/054674

Inventors:

Shawn Clymer - Raleigh NC, US
Michael Tabron - Raleigh NC, US

Assignee:

International Business Machines Corporation - Armonk NY

International Classification:

G06F 17/00

US Classification:

715764000, 715853000

Abstract:

The present invention provides a method, system, and computer program product for displaying calendar-based service level objective (SLO) results and breach values. The method comprises: generating a plurality of area charts, wherein each area chart displays SLO result data for a different calendar period and for a different state of the service, and wherein each area chart displays a start and end of a respective calendar period; generating a first line chart displaying calendar periods corresponding to a predetermined state of the service, wherein the first line chart displays a start and end of each calendar period corresponding to the predetermined state; and overlaying the plurality of area charts and the first line chart to provide a first composite view of SLO information for the service.

Address:

8209 Fountain Park Dr, Raleigh, NC 27613

Phone:

9197838027

VIN:

3TMLU42N17M009640

Make:

TOYOTA

Model:

TACOMA

Year:

2007