Insite Managed Solutions, Llc - the Human Operations Experts
Senior Consultant
Fiserv Jun 2012 - Jun 2019
Manager, Customer Operations
T-Mobile Feb 2012 - Jun 2012
Manager, Cs Business Support
T-Mobile Aug 2007 - Feb 2012
Team Manager - Retention and General Care
T-Mobile Sep 2005 - Aug 2007
Coach - Retention and General Care
Education:
Oregon Institute of Technology 1999 - 2000
Mazama High School 1995 - 1999
Skills:
Performance Management Call Centers Team Leadership Leadership Management Training Program Management Customer Retention Leadership Development Customer Satisfaction Strategic Planning Team Management Business Analysis Crm People Management Supervisory Skills Microsoft Office Business Strategy Microsoft Excel Contact Centers Access Budgets Business Objects Project Coordination Analytics Trend Analysis Budget Analysis Report Writing Excel Roi Accountability Ms Office Suite Budget Management Business Reporting Taleo Visual Basic