Surya Aug 2011 - May 2014
Customer Service Manager
Mount Vernon Mills Aug 2011 - May 2014
Manager, Finishing Lab
Dell May 2007 - Aug 2010
Senior Manager
Dell Apr 2002 - May 2007
Director -Rome Campus
Education:
Shorter University 2006 - 2010
Masters, Master of Arts, Organizational Leadership
Skills:
Management Leadership Customer Service Call Centers Team Building Process Improvement Team Leadership Customer Satisfaction Training Strategic Planning Forecasting Account Management Customer Experience Strategy New Business Development Workforce Management Business Analysis Business Process Crm Salesforce.com Cross Functional Team Leadership Customer Retention Inventory Management Vendor Management Recruiting Sales Business Process Improvement Pricing Operations Management Retail Outsourcing Quality Management
2014 to 2000 Manager, Quality Control LabSURYA Calhoun, GA 2011 to 2014 Manager, Customer ServiceDell Services Roma, Lazio 2007 to 2011 DirectorPerot Systems Roma, Lazio 2002 to 2007 Senior Manager
Education:
Shorter University Summerville, GA 2010 Masters of Arts in Business Leadership
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