Aig
Senior Case Relationship Manager
Pearson Dec 2014 - Jul 2015
Regional Assessment Scorer and Resolutions Scorer
Progressive Insurance Aug 2010 - Sep 2013
Customer Service Rep, Claims Contingency Representative
Fsa Nov 2009 - Feb 2011
Training Technician- Us Marshals Service Asset Forfeiture Academy
American General Life Companies May 1998 - Sep 2007
Training Specialist, Uat Lead
Education:
University of Phoenix 2002 - 2008
Bachelors, Marketing, Business Management, Management
Harris County College 1996 - 1996
Tomball High School
Jersey Village High School
Houston Community College
University of Pheonix, Houston, Texas
Skills:
Training Customer Service Leadership Training Delivery Management Insurance Instructor Led Training Technical Training Process Improvement Microsoft Office Human Resources Project Management Change Management Vendor Management Collaborative Problem Solving Property and Casualty Insurance Coordinating Events Microsoft Excel Strategic Planning Microsoft Word Development and Delivery of Training Curriculum Development Event Planning Powerpoint Business Process Improvement Project Coordination New Hire Training Recurring Training Programs User Acceptance Testing Uat Team Lead Training Coordination and Logistics Visio Vendor Relationship Management Contract Negotiation Contract Management Schedule Development Schedule Control Enrollment Management Technical Documentation Procedural Documentation Procedure Development Logistics Knowledge Transfer Strategic Thinking Ms Powerpoint Contract Writing
Interests:
Children Project Management Soft Skills Training New Hire Training Environment Education Change Management New Technologies Poverty Alleviation Science and Technology Technical Training Human Rights Arts and Culture
Progressive Casualty Insurance Company Austin, TX Aug 2011 to Sep 2013 Customer Service Representative and Claims ContingencyForfeiture Support Associates/US Marshals Service Houston, TX Nov 2009 to Feb 2011 Training TechnicianAIG/American General Life Insurance Company Houston, TX May 1998 to Sep 2007 Training Specialist
Education:
University of Phoenix Houston, TX Aug 2008 Bachelor of Science in Business Management
Skills:
ADDIE Model, Staffing, Coaching, Consulting, Training, Event Planning & Coordinating, Evaluation & Analysis, Logistics, MS Office, Adobe Reader/Writer, PC & Peripheral Devices, Browsers, Presentation Software, Classroom Control Panels, Virtual Classroom Software, Internet Survey Applications, Virtual Meeting Applications, Projector Systems
Youtube
Joan Shelley: NPR Music Tiny Desk Concert
As technology rules the sound of the day, it's good to be reminded how...
Duration:
12m 1s
truth or dare akaustin and minoinseth style
Recorded with .
Duration:
12m 21s
Under the Table - The Importance of Presuming...
Under the Table tells the story of how our assumptions influence not o...
Duration:
15m 12s
#faaaaaaaaaaiiii... i failed
Recorded with .
Duration:
10m 24s
Bill and Shelley: a love story in their words
Post videojournalist Brad Horn brings us a touching tale of love: On t...
Duration:
4m 40s
"Shelley: The Complete Series 1-6" - Order now
Hywel Bennett stars as James Shelley: an erudite, highly articulate gr...