Sherri L Meade

US Patent:

6662163, Dec 9, 2003

Filed:

Mar 30, 2000

Appl. No.:

09/539200

Inventors:

Ray Albayrak - Dedham MA
Sherri L. Meade - Montville NJ
John D. Puterbaugh - Arlington MA
Lee Stewart - Somerville MA
Craig Vanderborgh - Boulder CO
David C. Vetter - Cambridge MA

Assignee:

Voxware, Inc. - Princeton NJ

International Classification:

G10L 1300

US Classification:

704275, 704260, 379 8822

Abstract:

An interactive voice response system includes a server and a set of mobile clients. The server and clients include RF transceivers for exchanging messages over an RF channel. Each mobile client includes a microphone, a speaker or headset, a processor and a voice browser. The voice browser interprets voice pages received from the server. Upon receiving a particular voice page from the server, the voice browser outputs via the speaker voice prompts specified by the voice page. A speech recognition engine used by the voice browser converts voice responses from a user into a text response. The voice browser then performs an action based on the text response. The action taken may be to request a new voice page from the server, or to continue to interpret the current voice page.