AT&T Inc since Oct 2007
Network Process & Quality Manager
2007 SBC Midwest Jan 2001 - Jan 2010
Manager/Coach
Ameritech/SBC Jan 2000 - Jan 2001
Telecommunications Specialist
Ameritech/SBC Apr 1994 - Jan 2000
Customer Service Associate
Education:
University of Indianapolis 2008
BS, Business Managment
Kokomo High School
Skills:
Telecommunications Management Training Leadership Computer Network Operations Customer Service Coaching Wireless Call Centers Managed Services Vendor Management Cross Functional Team Leadership Team Leadership Telephony Customer Experience Change Management Process Improvement Six Sigma Quality Assurance Iso Mobile Devices Project Management Internal Audit Switches