Skills:
System Installation and Maintenance | Technical Support and Troubleshooting | Regulatory Compliance Leadership, Training, and Supervision | Customer and End User Service and Relations Ticketing Systems | Risk Management | Customer Service/Support | Quality Assurance and Testing System Security | Process Improvement and Simplification | Team and Project Leadership Quantitative/Qualitative Analysis | Risk and Feasibility Assessment Business Research and Development | Documenting and Tracking General Networking and Network Security Concepts IP Routing, TCP/IP, VoIP Software: FACIT, Remedy, Whats Up Gold, Microsoft Office (Word, Outlook, PowerPoint, and Excel), IWork 09, Adobe Photoshop, and Adobe Illustrator Operating System: Mac OSX | Windows (Vista, 7, and XP) Equipment: KG-84, KIV-7, KIV-7M, KIV-19, KG 235, KG 84, KG 175, KG 75, KG 194,SKL FIREBERD 8000, FIREBERD 6000a, CorScan, Milstar, Promina, AN/USM 273, AN/GRC 103, SINGARS Oscilloscope and Spectrum Analyzer