Stephen L Springer

US Patent:

8433053, Apr 30, 2013

Filed:

Feb 8, 2008

Appl. No.:

12/028138

Inventors:

Amy Ulug - San Jose CA, US
Rakesh Ramadas - Sunnyvale CA, US
Suresh Panganamala - Fremont CA, US
Stephen R. Springer - Needham MA, US

Assignee:

Nuance Communications, Inc. - Burlington MA

International Classification:

H04M 3/00
H04M 5/00
G06F 9/455
G10L 11/00

US Classification:

37926607, 37926502, 703 26, 704270

Abstract:

A design interface is described for maintaining call information for creating a voice user interface. An initial set of sample call paths is defined for a dialog application. Each sample call path has associated call information including a sequence of system prompts and caller responses that model a user interaction through the dialog application for the sample call path. A call design database stores the call information. A set of subsequent call paths is defined for the dialog application using the call information in the call design database. The call information in the call design database is updated to reflect current versions of the call information for all the call paths.