Directv Aug 2008 - Jun 2015
Senior Trainer
At&T Formally Directv Aug 2008 - Jun 2015
Lead Training Manager
Directv Apr 2007 - Aug 2008
Call Center Supervisor
Directv Jun 2005 - Apr 2007
Call Center Lead
Directv Jun 2004 - Jun 2005
Call Center Representative
Education:
Mississippi State University 2003 - 2006
Bachelors, Marketing, Accounting
Holmes Community College 2000 - 2003
Associates, Business Administration, Management, Business Administration and Management
Skills:
Training Team Building Telecommunications Team Leadership Call Centers Process Improvement Customer Experience Customer Service Customer Retention Onboarding Instructor Led Training Employee Training Leadership New Hire Orientations Training Delivery Customer Service Training New Hire Training Technical Support Employee Engagement Management Technical Training Call Center Development Customer Support Customer Satisfaction Curriculum Design Sharepoint Mentoring New Hires Training Development Communication Training Siebel Web Based Training E Learning Project Management Program Management Stms Webex Siebel Analytics Soft Skills Cross Functional Team Leadership Coaching Change Management Performance Management Leadership Development Account Management Employee Relations Troubleshooting
Medical Clinic Of North Texas 811 W Interstate 20 STE 120, Arlington, TX 76017 8174683393 (phone), 8174688734 (fax)
Education:
Medical School University of Texas Medical Branch at Galveston Graduated: 1978
Procedures:
Arthrocentesis Cardiac Stress Test Continuous EKG Destruction of Benign/Premalignant Skin Lesions Electrocardiogram (EKG or ECG) Pulmonary Function Tests Vaccine Administration
Dr. Brock graduated from the University of Texas Medical Branch at Galveston in 1978. He works in Arlington, TX and specializes in Internal Medicine. Dr. Brock is affiliated with USMD Hospital At Arlington.
Law Offices of STEVEN JAY BROCK, INC., A Professional Law Corporation - Managing Attorney
Steven Brock
About:
Steven J. Brock is an attorney in the Southern California area and practices law in both the State and Federal Court systems. He has Bachelor of Arts, Master of Arts, and Juris Doctorate Law degrees....