Steven E Himes

US Patent:

7016854, Mar 21, 2006

Filed:

Oct 23, 2001

Appl. No.:

09/983174

Inventors:

Steven G. Himes - Centerville OH, US

Assignee:

Reynolds & Reynolds Holdings, Inc. - Dayton OH

International Classification:

G06F 17/60

US Classification:

705 1, 705 64, 705 72

Abstract:

A customer data capture system integrated with a dealership data management system allows customer and vehicle maintenance data to be exchanged between a kiosk on the floor of the dealership and the data management system. The customer inserts a customized card into a kiosk, and interacts with the pre-programmed software on the kiosk. The software recommends scheduled maintenance services and suggests potential coupon savings, based on the information received from the customer's card and the information stored in the data management system. A service order is generated and routed to the service department. As a result, the accuracy and speed of entering customer data are enhanced, while the dealership is able to offer value-added services at the point of sale, thus enhancing the dealership's business relationship with the customer.

US Patent:

7249052, Jul 24, 2007

Filed:

Mar 31, 2003

Appl. No.:

10/403448

Inventors:

Steven G. Himes - Centerville OH, US

Assignee:

Reynolds and Reynolds Holdings, Inc. - Dayton OH

International Classification:

G06Q 30/00

US Classification:

705 14

Abstract:

A customer data capture system integrated with a dealership data management system allows customer and vehicle maintenance data to be exchanged between the data management system and a device, such as a PC, handheld device, or kiosk, which may communicate over an Internet or other connection. In an embodiment, the customer inserts a customized card into a kiosk on the floor of a dealership and interacts with pre-programmed software on the kiosk. The software recommends scheduled maintenance services and suggests potential coupon savings, based on the information received from the customer's card and the information stored in the data management system. A service order is generated and routed to the service department. As a result, the accuracy and speed of entering customer data are enhanced, while the dealership is able to offer value-added services at the point of sale, thus enhancing the dealership's business relationship with the customer.

US Patent:

7283972, Oct 16, 2007

Filed:

Jun 13, 2003

Appl. No.:

10/461218

Inventors:

Steven G. Himes - Centerville OH, US

Assignee:

Reynolds and Reynolds Holdings, Inc. - Dayton OH

International Classification:

G06Q 30/00

US Classification:

705 14, 705 72, 705 1

Abstract:

A customer data capture system integrated with a dealership data management system allows customer and vehicle maintenance data to be exchanged between a kiosk on the floor of the dealership and the data management system. The customer inserts a customized card into a kiosk, and interacts with the pre-programmed software on the kiosk. The software recommends scheduled maintenance services and suggests potential coupon savings, based on the information received from the customer's card and the information stored in the data management system. A service order is generated and routed to the service department. As a result, the accuracy and speed of entering customer data are enhanced, while the dealership is able to offer value-added services at the point of sale, thus enhancing the dealership's business relationship with the customer.

US Patent:

6901374, May 31, 2005

Filed:

Nov 29, 2000

Appl. No.:

09/725080

Inventors:

Steven G. Himes - Centerville OH, US

Assignee:

Reynolds & Reynolds Holdings, Inc. - Dayton OH

International Classification:

G06F017/00

US Classification:

705 14

Abstract:

A customer data capture system integrated with a dealership data management system allows customer and vehicle maintenance data to be exchanged between a kiosk on the floor of the dealership and the data management system. The customer inserts a customized card into a kiosk, and interacts with the pre-programmed software on the kiosk. The software recommends scheduled maintenance services and suggests potential coupon savings, based on the information received from the customer's card and the information stored in the data management system. A service order is generated and routed to the service department. As a result, the accuracy and speed of entering customer data are enhanced, while the dealership is able to offer value-added services at the point of sale, thus enhancing the dealership's business relationship with the customer.