Pgw Experience Feb 1988 - Feb 2013
Director - Customer Service, Administration and Labor Relations
Philadelphia Gas Works 2004 - 2006
Manager - Administration, Budget, Billing and Payment Processing
Education:
Saint Augustine’s University 1971 - 1976
Bachelors, Business Administration, Accounting
Skills:
Managerial Analysis Operations Management Communication Negotiation Customer Service Budget Reconciliation Remittance Processing Billing Process Office Administration Adjustments Labor Relations Account Reconciliation Management Leadership Policy Budgets Invoicing Payroll Accounting Time Management Finance Access Administration Human Resources Training Mergers Program Management Change Management Process Improvement Business Process Improvement Microsoft Access
Interests:
Avid Reader of Subject Material Personal Development
2006 to Present Director, Administration, Labor Relations and Account Management Customer Service DepartmentMail Receipts
2004 to 2006 Manager, Administrative, Budget & Bill PrepPhiladelphia Gas Works Philadelphia, PA 2001 to 2004 Budget & Business Systems AdministratorPhiladelphia Gas Works Philadelphia, PA 1994 to 2001 Budget & Financial Forecasting AnalystPhiladelphia Gas Works Philadelphia, PA 1992 to 1994 Supervisor, Customer AccountsPhiladelphia Gas Works Philadelphia, PA 1988 to 1992 Internal AuditorGTE World Headquarters Stamford, CT 1979 to 1986 Accounting Coordinator
Education:
Saint Augustine's University Raleigh, NC 1978 Bachelor of Science in Business Administration/AccountingNACHA Electronic Payments Institute Leadership Program