Steven Vaughn Lewis

US Patent:

20090232283, Sep 17, 2009

Filed:

Mar 14, 2008

Appl. No.:

12/048362

Inventors:

Lan Zhang - Wayne PA, US
Harry E. Blanchard - Rumson NJ, US
Steven H. Lewis - Middletown NJ, US
Gregory Pulz - Cranbury NJ, US

International Classification:

H04M 1/64

US Classification:

379 80

Abstract:

A method for determining a value for a call center, the value relating to an availability of the call center and setting a transfer strategy of an automated interactive voice response system based on the value. In addition, a system having a strategy adjustment module monitoring a call center and determining a value for the call center, the value relating to an availability of the call center and an automated response module setting a transfer strategy to transfer calls to the call center based on the value.

US Patent:

20100083360, Apr 1, 2010

Filed:

Sep 30, 2008

Appl. No.:

12/242643

Inventors:

Lan Zhang - Malvern PA, US
Harry E. Blanchard - Rumson NJ, US
Steven H. Lewis - Middletown NJ, US
Gregory Pulz - Cranbury NJ, US

Assignee:

AT&T SERVICES, INC. - San Antonio TX

International Classification:

H04L 9/32
G06F 21/00

US Classification:

726 7, 726 5

Abstract:

In one aspect, a disclosed portable authentication device (PAD) includes a processor, storage media, an interface for enabling communication with an external information handling system (IHS), e.g., a computer or a telephony device, and executable instructions embedded in the storage media, for automated authentication. The embedded instructions include instructions for enabling a user to store authentication information, e.g., use ID and password information, corresponding to an IHS destination, e.g., a telephone number of an interactive voice response system or an IP address of a web server. If the PAD recognizes the current destination, the PAD may respond to an assertion of a keypad control element by making authorization information corresponding to the current destination available to the user or providing the authorization information directly to the current destination. The PAD may include one or more telephony interface(s), e.g., RJ-11 jack(s) and one or more computer interfaces, e.g., USB connector(s).