Texas State University
Assistant Professor
Oklahoma State University Aug 2008 - Jul 2013
Phd Student
Aldi Grocery Stores May 2003 - Jul 2008
Manager
Multiple Service Companies Jul 1991 - Apr 2003
Manager and Sales Manager and Operations Manager
Education:
Oklahoma State University 2008 - 2013
Doctorates, Doctor of Philosophy, Marketing, Philosophy
University of Louisville 2005 - 2007
Master of Business Administration, Masters
University of Louisville 1993 - 1996
Bachelors, Bachelor of Science, Business Administration, Marketing
Skills:
Leadership Consumer Constraint Service Captivity University Teaching Public Speaking Transformative Service Research Employee Management Qualitative and Quantitative Research Methodologies Service Marketing Data Analysis Customer Experience Design Higher Education Sales Management Base of the Pyramid Research Customer Experience Management Marketing Employee Training Qualitative Research Customer Service Social Entrepreneurship Service Management Management Research Service Delivery Statistics Spss Marketing Research
Steven Rayburn (1978-1982), Brian Heeg (1980-1984), Ally McBeal (1985-1989), Robert Radel (1971-1975), Susan Evans (1975-1979), Linda Himes (1965-1969)
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