American Express Mar 2015 - Jul 2016
Interim Itsm Director Incident, Problem, Event and Knowledge Management
American Express Mar 2015 - Jul 2016
It Service Delivery Manager For Event and Incident Management
American Express May 2011 - Mar 2015
Lead Technical Architect - Incident Manager
American Express Nov 2007 - May 2011
Lead Technologies Vendor Manager
Ibm Jun 2002 - Nov 2007
Service Delivery Manager
Education:
Glendale Community College 1997 - 1998
Skills:
Incident Management Problem Solving People Skills Knowledge Management Major Incident Management Customer Service Service Desk Management Driving Results Negotiation Vendor Management Building Relationships Business Process Improvement Itil It Operations Service Delivery Service Desk Sdlc Process Improvement Outsourcing Change Management Program Management It Service Management Management Service Level Management Project Portfolio Management Pmp Help Desk Support It Strategy Service Management Pmo It Management Software Development Life Cycle
Certifications:
Itil V3 Foundation Cobit V4 Foundation Itil Service Operations Itil Service Strategy Itil Practitioner Itil Operational Support and Analysis Six Sigma Green Belt Itil Service Transition Business Process Design For Strategic Management Devops Foundation Splunk Certified User Itil Managing Across the Lifecycle Itil V4 Foundation