SwiftecIT, Inc - Shrewsbury, MA since Jul 2012
Manager of Technical Services
Inforonics Global Services Sep 2008 - Dec 2011
Manager of Technical Support Services
Inforonics Mar 2005 - Aug 2008
Call Center/Technical Support Supervisor
Inforonics Oct 2000 - Feb 2005
Senior Technical Support Representative
American Business Systems Oct 1995 - Sep 2000
Senior Technical Support Representative
Skills:
Documentation Incident Management Managed Hosting Problem Solving Customer Service Technical Support Software Documentation Troubleshooting Strategic Planning Management Account Management Process Improvement Outsourcing Program Management CRM Customer Satisfaction SaaS Team Building Project Management Managed Services Leadership Call Center Training Professional Services Help Desk Support Call Centers Enterprise Software Cloud Computing
Interests:
New Employee Development
Youtube
Anarchy In The UK - Zeitgiest 77
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