Susan M Middleswarth

US Patent:

6574323, Jun 3, 2003

Filed:

Jan 13, 2000

Appl. No.:

09/482056

Inventors:

James A. Manuel - Brookeville MD
Susan M. Middleswarth - Silver Spring MD

Assignee:

Verizon Services Corp. - New York NY

International Classification:

H04M 342

US Classification:

37920702, 379 37, 379 45, 37920102, 37920112, 37922001, 37922108

Abstract:

An advanced intelligent network (AIN) stores, at time of service provisioning, call processing records (CPRs) associated with select special needs services. The CPR initiates alternative processing or suppresses processing of a CPR associated with a called party to provide special services. For example, public safety and emergency readiness and response organizations are identified at time of initial service provisioning with an appropriate passive user service CPR stored in a service control point thereby invoking special call processing requirements when calling another subscriber. Thus, subscriber AIN services which might block or reroute a call placed by an emergency organization would be suppressed by operation of the CPR associated with the calling telephone line. Other special need calls might also be accommodated. For example, hearing-impaired services may be provided by a called subscriber subject to identification of a calling party requiring such services by a passive user service CPR associated with the calling party.

US Patent:

6697461, Feb 24, 2004

Filed:

Feb 15, 2000

Appl. No.:

09/505146

Inventors:

Susan M. Middleswarth - Silver Spring MD
John H. Wurster - Basking Ridge NJ

Assignee:

Bell Atlantic Services Network - Arlington VA

International Classification:

H04M 164

US Classification:

379 8824, 379 80, 37922108

Abstract:

Call screening is provided by a call processing method, involving detecting a first call directed to the premises of a service subscriber requesting call processing instructions from a service control point in response to the first call, operating the service control point to instruct the signal switching point to temporarily park the first call at the signal switching point, and controlling the disposition of the first call as a function of a determination as to whether a second call to the service subscriber was answered by a machine or a human being.

US Patent:

8291120, Oct 16, 2012

Filed:

Dec 21, 2006

Appl. No.:

11/614732

Inventors:

Jeffrey R. Evans - Lovettsville VA, US
Susan M. Middleswarth - Silver Spring MD, US
John H. Wurster - Basking Ridge NJ, US

Assignee:

Verizon Services Corp. - Ashburn VA

International Classification:

G06F 15/16

US Classification:

709249, 709224, 714 1, 714 411, 714 10, 714 21

Abstract:

Systems, methods, and computer program product are disclosed for providing a mechanism for re-routing queries in a telecommunications network. A service control point (SCP) executes an application which causes queries to be launched over a LAN or WAN to a remotely located data center. Primary and secondary data centers are defined, in which the secondary data center operates on a ‘hot-standby’ basis. Based on an automatically verifying system, the detection (or lack thereof) of a response from a primary data center and comparison of the response against an answer or response from another site indicates whether or not the SCP or SCP application should route queries to the secondary data center. Similarly, the same mechanism can be used to indicate that queries should be re-routed back to the primary data center.

US Patent:

8532089, Sep 10, 2013

Filed:

Mar 18, 2008

Appl. No.:

12/050458

Inventors:

Tim Dalrymple - Columbia MD, US
Jeffrey Evans - Lovettsville VA, US
Susan Middleswarth - Silver Spring MD, US

Assignee:

Verizon Patent and Licensing Inc. - Basking Ridge NJ

International Classification:

H04L 12/66

US Classification:

370352

Abstract:

A device receives, from a calling party, a call to a Voice over Internet Protocol (VoIP) subscriber, and generates a request for the calling party to record information. The device also receives information from the calling party based on the request, and provides the information from the calling party and call handling options to the VoIP subscriber. The device further receives a response from the VoIP subscriber to the call handling options, and handles the call based on the VoIP subscriber response.

US Patent:

8553853, Oct 8, 2013

Filed:

Dec 8, 2006

Appl. No.:

11/608675

Inventors:

Susan M. Middleswarth - Silver Spring MD, US
Jeffrey R. Evans - Lovettsville VA, US
John H. Wurster - Basking Ridge NJ, US

Assignee:

Verizon Services Corp. - Arlington VA

International Classification:

H04M 1/64

US Classification:

379 8801, 37922109

Abstract:

A method and system are disclosed for providing a low cost mechanism for remotely re-routing queries in a telecommunications network. A service control point (SCP) executes an application which causes a queries to be launched over a LAN or WAN to a remotely located data center. A primary and secondary data center are defined, in which the secondary data center operations on a ‘hot-standby’ basis. Based on a manually provided indication, maintenance personnel may telephone and interact with a voice response unit or a web-based interface, which indicates that the SCP or SCP application should route queries to the secondary data center. Similarly, the same mechanism can be used to indicate that queries should be re-routed back to the primary data center. This allows remote management for controlling the queries without having to extensively modify the related infrastructure.

US Patent:

20050105707, May 19, 2005

Filed:

Nov 18, 2003

Appl. No.:

10/715661

Inventors:

Margaret Malagon - Bergenfield NJ, US
Susan Middleswarth - Silver Spring MD, US
James Jones - Silver Spring MD, US
Veronica Cartier - Alexandria VA, US

International Classification:

H04M011/00
H04M003/42
H04M007/00

US Classification:

379207020, 379220010, 379088180

Abstract:

Methods and apparatus for using an operator service trigger at a telephone switch are described. A service control point is used to distinguish between non-operator service calls (0+ calls) and operator service calls (0− calls) using AIN logic at an SCP based on a trigger type identifier.

US Patent:

20120155623, Jun 21, 2012

Filed:

Feb 27, 2012

Appl. No.:

13/405899

Inventors:

James E. Haley - Aston PA, US
Douglas R. Jones - Medford NJ, US
John H. Wurster - B asking Ridge NJ, US
Susan M. Middleswarth - Silver Spring MD, US

International Classification:

H04M 11/00
H04M 3/42

US Classification:

379 9302, 37920716

Abstract:

A method is provided for providing customized ring-back tones to callers on a wireline network such as a public switched telephone network having an advanced intelligent network or a VoIP network. When a call request is received from a calling party to connect to a called party through a wireline telephone network it is determined if the calling party is identified in a screening list for the called party. If so, then a customized audible ring-back tone is played to the calling party until the called party is connected to the calling party or until the call request is terminated.

US Patent:

6459780, Oct 1, 2002

Filed:

Feb 15, 2000

Appl. No.:

09/505145

Inventors:

John H. Wurster - Basking Ridge NJ
Susan M. Middleswarth - Silver Spring MD

Assignee:

Verizon Services Corp. - Arlington VA

International Classification:

H04M 156

US Classification:

37914202, 379 671, 379 8812, 379 8819, 379 8826

Abstract:

Call screening and other communication services are described. The described methods and apparatus allow a call screening service subscriber to be provided with a caller supplied spoken name when caller ID information is blocked or unavailable. The call screening service subscriber can decide after hearing the spoken identification information how to dispose of the call. A plurality of call disposition options are supported including accept the call, reject the call, transfer to voice mail, etc. A specific salesman reject message is included as one of the call disposition options. In order to support interactive real time subscriber selection of call disposition options and the use of an answering machine by call screening service subscribers, methods and apparatus are used to detect when a human, as opposed to a machine has answered a call. When a call seeking call disposition instructions is answered by an answering machine, the caller is connected to the answering machine without further call screening being performed. Accordingly, the call screening service supports the use of home answering machines to receive messages from calls that would otherwise be blocked or disposed of if the call screening service subscriber answered his or her phone.