Optum Oct 2016 - Jan 29, 2018
Supervisor Recovery Services
Hireright Sep 1, 2013 - Oct 11, 2016
Client Care Supervisor
Wex Fleet One 2012 - 2013
Senior Customer Service Supv
Comcast Oct 1997 - Feb 2011
Area Collection Manager
Tci Cable Jul 1989 - Aug 1997
Office Manager and Call Center Manager
Education:
University of Tenn/Nashville 1978
Antioch Community High School 1975
Antioch High School 1975
Antioch High School (Tennessee)
Old Antioch High School
Skills:
Leadership Call Centers Customer Service Team Building Customer Retention Management Customer Satisfaction Telecommunications Process Improvement Vendor Management Account Management Customer Experience Call Center Credit Call Center Development Team Leadership Broadband Salesforce.com Workforce Management Sales Operations Management Credit Management Cold Calling Avaya A/R Collections Collections Telephony Sales Management Invoicing Voip