Skills:
Over 10 years of Management experience, Entire career in Customer Service, Quality Assurance Call Monitoring, Training, Coaching 1:1 and groups, Leading Calibrations, Meetings, and Presentations, Certified in all Tiers and Claims LOBs for Medicare, Medicare Benefits, Medicare Claims/Billing, Security Cleared Professional, High-end Retail Sales in Jewelry (Reed's Jeweler's) and Electronics (Circuit City), Inbound and Outbound Telemarketing, Dispatching, ETA Coordinator, Billing, Microsoft Office-Excel, Word, Outlook, PowerPoint, LMS, Avaya, Deltek, Familiar with Wireless Communication Equipment (Two-way Radio, Phone, Fax, Nextel, Remote Data-link MDC, Pager) and Strong Ability to Communicate effectively within all levels of the organization and Multi-task in a fast-paced envirornment from experiences as a Dispatcher (AAA, Wallace's Towing) and Waitress (Olive Garden, Aunt Sarah's, Waffle House) Training on retail, customer service, and courses on various products and electronics, and Typing