Blue Cross Blue Shield of Michigan
Project Consultant
Blue Cross Blue Shield of Michigan Jun 2006 - Jul 2019
Senior Customer Service Trainer
Blue Cross Blue Shield of Michigan 1991 - 2006
Customer Service Representative
Education:
Central Michigan University 2010 - 2016
Bachelors, Bachelor of Science, Community Development
Skills:
Customer Service Training Call Centers Team Building Employee Training Leadership Leadership Development Insurance Microsoft Office Data Analysis Coaching Analysis Powerpoint Change Management Curriculum Development Experienced Trainer Instructor Led Training Team Leadership Training Delivery Microsoft Excel Microsoft Word Administration Interviews