Skills:
Ensured call center reports for management, data entry of clients applications for an (EAP) program within the Division of Welfare and Supportive Services. (The Energy Assistance Program). Performed invoicing, processed daily mail/faxing/office supplies, for preparation for input into database, daily inventory and patient database in hospital facility, provide health benefit information for Health Providers/Membership for Health Care Proficient in data entry processing client applications for caseworkers, typing, ten key, filing, computerized key imaging for bank clients/Census Bureau, operation of all office machines, dispatching, data processing, Analyzed student loans for payments and resources for job placement Customer Service Skills: Maintained professional telephone skills and excellent customer relations with Health Care Clients, (Providers/Membership) for qualifying health coverage, assistance with hospitals, ASC, Ambulatory, Children Clinics per (HIPPA) guidelines, resolving problem issues and sensitive situations, resolving status /extension issues for client, purging and maintain files, data entry updating client information in the system per Fiscal calendar year. Assisted customers with inquiries and provided all pertinent information, some in a state assistance or health program. Customer oriented maintained excellent company relationship, customer payment, titles, and registrations/insurance. Inbound-outbound caller assistance for Maryland Relay Department for the hearing impaired Leadership Skills: Provide administrative support in office operations, employees times sheets, scheduling work shifts, team assignments, maintain and update personnel database, train new employees, perform payroll operations, analyzed work load and assign staff accordingly Assisted supervisors in identifying and resolving problem concern for clients