Policy Analysis • Community Outreach • Research • Community Development • Program Development • Social Research • Crime Analysis • Data Analysis • Microsoft Office • Training • Project Management • Management • Analysis • Program Management • Policy • Strategic Planning • Statistics • Workshop Facilitation • Cross Functional Team Leadership • Government • Leadership • Risk Assessment • Leadership Development • Nonprofits • Program Evaluation • Access • Employee Training • Databases • Team Leadership • Case Management • Process Improvement • System Administration • Powerpoint
Ranks
Certificate:
Itil V3, Itil Service Design, Itil Service Transition, Itil Service Operations, Continual Service Improvement
Metlife Jul 2015 - Jan 2018
Senior It Service Management Analyst
Verisk Retail Apr 2013 - Jul 2015
Program Manager and System Administrator
Hcl Technologies Jun 2012 - Apr 2013
Itil and Itsm Problem Manager
Rti International Sep 2012 - Mar 2013
Research Assistant
Town of Chapel Hill, Nc May 2009 - Jun 2012
Resource Coordinator
Education:
North Carolina Central University Dec 2012
Masters
North Carolina State University 2012
North Carolina Central University 2011 - 2012
Master of Science, Masters, Information Science, Management
North Carolina State University 2004 - May 2008
Bachelors, Bachelor of Arts, Criminology
East Bladen High School 2000 - 2004
East Bladen High School Dec 2003
Indiana State University
Skills:
Policy Analysis Community Outreach Research Community Development Program Development Social Research Crime Analysis Data Analysis Microsoft Office Training Project Management Management Analysis Program Management Policy Strategic Planning Statistics Workshop Facilitation Cross Functional Team Leadership Government Leadership Risk Assessment Leadership Development Nonprofits Program Evaluation Access Employee Training Databases Team Leadership Case Management Process Improvement System Administration Powerpoint
Certifications:
Itil V3, Itil Service Design, Itil Service Transition, Itil Service Operations, Continual Service Improvement Itilv3, Itil Service Operations Itil V3, Itil Service Design, Itil Service Transition, Itil Service Operations