Business Administration, Management, Business Administration and Management
Skills
Customer Service • Customer Satisfaction • Leadership • Training • Team Leadership • Team Building • Call Centers • Process Improvement • Management • Operations Management • Account Management • Time Management • Microsoft Excel • Microsoft Office • Crm • Coaching • Customer Retention • Social Media • Powerpoint • Microsoft Word • Project Management • Contact Centers • Business Process Improvement • Marketing • Teamwork • Outlook • Organizational Effectiveness • Customer Relationship Management • Public Speaking
Languages
English
Interests
Children • Environment • Science and Technology • Human Rights • Animal Welfare
Concentrix Aug 2016 - Sep 2016
Operations Manager
Morley Aug 2016 - Sep 2016
Operations Manager
Concentrix Feb 2015 - Jul 2016
Training and Quality Manager
Morley Oct 2014 - Feb 2015
Operations Supervisor
Morley Aug 2006 - Oct 2014
Customer Service Team Leader
Education:
Northwood University 2018 - 2019
Bachelors, Business Administration, Management, Business Administration and Management
Delta College 2015 - 2019
Associates, General Studies
Delta College 2015 - 2017
Associates, Business Administration, Management, Business Administration and Management
Skills:
Customer Service Customer Satisfaction Leadership Training Team Leadership Team Building Call Centers Process Improvement Management Operations Management Account Management Time Management Microsoft Excel Microsoft Office Crm Coaching Customer Retention Social Media Powerpoint Microsoft Word Project Management Contact Centers Business Process Improvement Marketing Teamwork Outlook Organizational Effectiveness Customer Relationship Management Public Speaking
Interests:
Children Environment Science and Technology Human Rights Animal Welfare