iPay Technologies - Elizabethtown, KY since Aug 2012
Director of Customer Support
National Processing Company Nov 2006 - Jul 2012
Vice President of Operations
Bank of America 2005 - 2006
Vice President
NPC/Bank of America Jan 2001 - Jan 2005
Group Operations Manager
NPC, Merchant Support 1997 - 2001
Supervisor
Education:
William Woods College
BA, Business
Skills:
Training Sales Call Centers Human Resources Strategic Partnerships Salesforce.com Merchant Services Recruiting Quality Assurance Electronic Payments Customer Satisfaction Process Improvement Call Center Management Budgets Credit Cards Finance Payment Card Processing Vendor Management Payments Customer Service Executive Management Debit Cards Ach E Payments Financial Services Payment Systems Acquiring Payment Gateways Transaction Processing Banking Payment Industry Relationship Management Contact Centers