Hewlett-Packard since Apr 1988
Operations Manager
HP since 1988
Operations Manager
Education:
Western Michigan University - Haworth College of Business 1979 - 1982
Whittemore-Prescott
Skills:
Data Center Cross Functional Team Leadership Business Analysis Disaster Recovery Business Process Improvement Change Management Business Process Call Centers Program Management Customer Satisfaction Project Management Enterprise Software Customer Service Account Management Service Delivery Global Delivery Business Transformation Workforce Planning Workforce Management Continuous Improvement Kpi Strategic Planning Business Strategy Project Planning Contact Centers Hardware Leadership Team Building Leadership Development Operational Efficiency Company Separation Workforce Development Technology Change Management Salesforce.com Implementation Business Continuity Planning Balanced Scorecard Workflow Management End To End Delivery Multi Cultural Team Leadership Acquisition Integration Technology Integration Web Services Telephony Agile Methodologies Agile Project Management Management Job Coaching New Product Implementations New Service Introduction