WesternInternational University of Axia- Phoenix, AZ
Nov 2005
Specialities:
Associates in Business Management
Skills
More than 13 years successful experience... • problem-solving and trouble-shooting • sales staff support • and planning/implementing proactive proc... • Microsoft Excel • Adobe Reader • WordPerfect • Microsoft Word • Windows 8 • Thunderbird • Oracle. Ability to train • motivate • and supervise customer service employees... • acknowledged as Top Customer Service Rol... • filing • billing • switchboard • Type 45 wpm. Refined planning and or... • team support and ad-hoc responsibilities... • Negotiation • Selling to Customer Needs
Ranks
Licence:
Alabama - Authorized to practice law
Date:
1989
Specialities
Workers Compensation • Administrative Law • Criminal Law
Arise Work form Home Dallas, TX Jan 2014 to Dec 2014 ManagerCheck N' Go Dallas, TX Oct 2010 to Feb 2014 Store ManagerDallas City Dallas, TX Dec 2007 to May 2008 Court Clerk ServicesDallas Housing Authority Dallas, TX Jul 2001 to Dec 2007 Customer Service Supervisor, Work Order Rep, Quality Control Specialist
Education:
WesternInternational University of Axia Phoenix, AZ Nov 2005 Associates in Business Management
Skills:
More than 13 years successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place. Possess solid computer skills. Excellent working knowledge using both IBM and Mac systems; JavaScript Lotus 1-2-3, Microsoft Excel, Adobe Reader, WordPerfect, Microsoft Word, Windows 8, Thunderbird, Oracle. Ability to train, motivate, and supervise customer service employees. A team player, acknowledged as Top Customer Service Role. Develop and build rapport new and existing clients and maintain/update accurate inventories. Data Entry, filing, billing, switchboard, Type 45 wpm. Refined planning and organizational skills that balance work, team support and ad-hoc responsibilities in a timely and professional manner. Meeting Sales Goals, Negotiation, Selling to Customer Needs
Forest Avenue Elementary School Montgomery AL 1976-1985, Cloverdale Junior High School Montgomery AL 1985-1986, Dueitt Middle School Spring TX 1986-1987