Bok Financial
L and D Project Manager
Bok Financial Dec 2015 - Sep 2019
Change Management Specialist
Bank of America Mar 2014 - Dec 2015
Operations Team Manager
Bank of America Sep 2011 - Dec 2013
Process Design Consultant
Bank of America Feb 2010 - Sep 2011
Assistant Banking Center Manager
Education:
Panama High School 1980 - 1984
Skills:
Risk Management Banking Retail Banking Consumer Lending Employee Training Credit Cards Customer Satisfaction Fraud Detection Project Management Customer Service Communication Training Facilitation Travel Arrangements Technology Integration Concur Operations Management Process Management Corporate Training Software Integrations Client Education Anti Money Laundering Microsoft Office Microsoft Office Sharepoint Server Ddi Avaya Communication Manager Events Coordination Corporate Recruiting Ariba Database Administration Software Implementation Management Sap Agile Methodologies Scrum Salesforce.com
Bank of America, N.A Oklahoma City, OK Sep 2011 to Dec 2013 Process Design ConsultantBank of America, N.A Oklahoma City, OK Feb 2010 to Sep 2011 Assistant Banking Center ManagerBank of America, N.A Flower Mound, TX Mar 2004 to Feb 2010 Teller Operations SpecialistCoreStaff, Inc Dallas, TX 2000 to 2004 Account ManagerClaim Services Resource Group Dallas, TX 1992 to 2000 Territory Manager
Mar 2014 to 2000 Operations Team ManagerBank of America, N.A Oklahoma City, OK Sep 2011 to Dec 2013 Process Design ConsultantBank of America, N.A Oklahoma City, OK Feb 2010 to Sep 2011 Assistant Banking Center ManagerBank of America, N.A Flower Mound, TX Mar 2004 to Feb 2010 Teller Operations SpecialistCoreStaff, Inc Dallas, TX 2000 to 2004 Account ManagerClaim Services Resource Group Dallas, TX 1992 to 2000 Territory Manager