Launch Federal Credit Union
Closing and Funding Quality Control
Aflac
Benefits Consultant
Percepta ~ Creating Customer Loyalty For 15 Years! Jan 2008 - Nov 2015
Customer Operations Manager Regulatory Compliance
Percepta ~ Creating Customer Loyalty For 15 Years! Mar 2007 - Dec 2008
Dispute Resolution Specialist
Percepta ~ Creating Customer Loyalty For 15 Years! Apr 2006 - Mar 2007
Supervisor
Education:
University of Phoenix 2012 - 2014
Bachelors, Bachelor of Science, Management, Health Care Administration
University of Phoenix 2009 - 2011
Associates, Associate of Arts, Business Management
Stratford Career Institute 1992 - 1993
Skills:
Training Customer Service Call Centers Management Performance Management Customer Satisfaction Process Improvement Coaching Recruiting Customer Experience Team Building Software Documentation Customer Retention Leadership Employee Relations Microsoft Excel Outlook Program Management Business Process Improvement Call Center Employee Benefits Microsoft Word Budgets Metrics Microsoft Office Operations Management Microsoft Outlook Budgeting Contact Centers Human Resources Hiring
Interests:
Children Civil Rights and Social Action Education Disaster and Humanitarian Relief Human Rights Arts and Culture Health
Dec 2008 to 2000 Regulatory Compliance Customer Operations ManagerPercepta Melbourne, FL Mar 2007 to Dec 2008 Dispute Resolution SpecialistPercepta Melbourne, FL Apr 2006 to Mar 2007 SupervisorFLORIDA CITY GAS Rockledge, FL Aug 1988 to Sep 2005 Inside Sales Coordinator/Office Supervisor
Education:
University of Phoenix Phoenix, AZ 2014 Bachelor of Science in Health Care AdministrationAxia College of the University of Phoenix Phoenix, AZ 2011 Associate of Arts in Business Administration
Dianna Sanders, Brenda Pipkins, Lindie Wilson, Jeremy Mitchell, Randa Smith, Dedric Jones, Tina Hale, Chris May, Amanda Batten, Gina Windle, Rosalia Palacios