Bank of America Jan 2009 - May 2013
Mortgage Servicing Specialist Iii
Teletech May 2006 - Feb 2008
Quality Assurance and Customer Service and Sales
M&T Bank May 2006 - Feb 2008
Cam Escalations Analyst I
Education:
State University of New York College at Buffalo 2002 - 2005
The State University of New York 2001 - 2002
Skills:
Customer Service Quality Assurance Research Software Documentation Call Centers Banking Sales Payroll Policy Financial Services Risk Management Microsoft Excel Analysis Leadership Training Finance