Vice President, Retail Customer Contact Center, National Operations Manager at Comerica Bank
Location:
Greater Detroit Area
Industry:
Management Consulting
Work:
Comerica Bank since Sep 2012
Vice President, Retail Customer Contact Center, National Operations Manager
Edcor Aug 2010 - Sep 2012
Quality and Process Analyst
Credit Acceptance Jul 2008 - Jun 2010
National Repossession Manager
MAXIMUS (formerly Policy Studies, Inc.) Apr 2006 - Jul 2008
Sr. Operations Analyst
Edcor Data Services May 2000 - Apr 2006
Sr. Manager
Education:
Walsh College of Accountancy and Business Administration 1996 - 2000
Master of Science in Management, Management
Oakland University 1984 - 1990
Bachelor of General Studies, Management, Communication Arts, Sociology
Skills:
Business Process Improvement Operational Planning Customer Satisfaction Call Center Process Engineering Business Process Team Building Change Management Business Analysis Customer Relations Process Improvement Strategic Planning Program Management Business Strategy Operations Management SDLC Outlook Excel Mentoring Team Leadership Word Documentation Microsoft Office Customer Service Microsoft Word Software Documentation Microsoft Excel Call Centers Performance Management Project Management
Aug 2011 to 2000 East Bay Division Manager & Senior Project ManagerTaber Construction, Inc Concord, CA Jan 2010 to Dec 2011 Construction Project ManagerEngineered Environments Alameda, CA Oct 2007 to Dec 2009 Senior Project ManagerUMASS Worcester, MA May 2006 to Sep 2006 Construction Project ManagerD'Asign Source, Inc Marathon, FL Apr 2002 to May 2006 Senior Project ManagerNorthern California Presbyterian Homes and Services San Francisco, CA Apr 1999 to Mar 2002 Special Project ManagerCarpenter / Project Foreman / Supervisor 1984 to 1998
Education:
San Diego State University San Diego, CA 2000 to 2002 Construction ManagementCollege of Marin Kentfield, CA 1998 to 1999 Project Management Professional
Skills:
OSHA 30, CQM Certificate, MS Project, First Aid, CPR
Jun 2014 to 2000 Multi Craft Maintenance Technician, HSE AdvocateParthenon Metal Works Nashville, TN Jan 2014 to Jun 2014 Multi Craft 3rd Shift Lead Maintenance Technician, HSE/ Safety Audit Team LeaderMichigan Seamless Tube South Lyon, MI Aug 2010 to Nov 2013 Maintenance Dept. 2nd Shift Supervisor & Technician HSE AdvocateTrace Mechanical Services Gaylord, MI Jun 2005 to Aug 2010 OwnerAtherton Road Equipment Sales Burton, MI May 2002 to Jun 2005 Service Manager / Technical AdvisorPart One Auto & Marine Holly, MI Sep 1992 to May 2002 OwnerGrand Blanc Ignition, Reliable Automotive, Carquest, Action Auto Michigan 1974 to 1992 Lead technician
Education:
GASC Technology Center Flint, MI 1975 to 1978 Vocational Certificate in Industrial Machine, Electrical
Skills:
Technical and Continuing Education v GASC Technology Center Flint, MI Certificate Mechanical, Machine Occupations Electrical Occupations v PLC / SimuTech Software Certificate v Master Practical Business Administration v Dale Carnegie Certificate v HAZWOPER training continued education Self course study v HSE- HazMat- OSHA- program compliance Self course study v Data collection and analytic processes Self course study
Dr. Lang graduated from the University of Nebraska College of Medicine in 1975. He works in Sioux Falls, SD and specializes in Pediatrics and Adolescent Medicine. Dr. Lang is affiliated with Sanford Medical Center.
Butzel Long, A Professional Corporation Stoneridge West, 41000 Woodward Avenue, Bloomfield Hills, MI
Specialties:
Tax Mergers & Acquisitions Business Health Care Health Care Tax & Tax Exemption Controversy Entity Selection & Structure International Transactions & Structures State and Local Taxation Tax Exempt Organizations Environment & Natural Resources Brownfield Incentives Economic & Tax Incentives Non Profit Organizations Business Planning Partnerships Joint Ventures and LLCs Privately Held Business Energy & Sustainability Business Law Section Real Property Law Section Taxation Section Master Lawyers Section
Tuxedo Park Elementary School Calgary Azores 1966-1968, Buchannon Elementary School Calgary Azores 1968-1971, George P. Vanier Junior High School Calgary Azores 1971-1974