Theresa Ann Heinz

US Patent:

20080010375, Jan 10, 2008

Filed:

Jun 18, 2007

Appl. No.:

11/764288

Inventors:

Jason Coleman - Longwood FL, US
Jack Craig - Oviedo FL, US
Amit Hathiramani - Winter Garden FL, US
Theresa Heinz - Longwood FL, US
Deborah Spencer - Apopka FL, US
Rafael Tiles - Sanford FL, US

Assignee:

NCR Corporation - Dayton OH

International Classification:

G06F 15/173

US Classification:

709225000

Abstract:

Systems and methods are described for automatically providing remote self service facilities administration over an Internet protocol (IP) network or over a direct circuit (DC) network. To such ends, a system provides self service use of services of a provider network remotely from the provider network. A remote site kiosk is places in a remote site network with an Internet connection, the remote site kiosk having encryption support via a remote site tunneling endpoint for communications with the Internet and self service applications which communicate through the remote site tunneling endpoint. A data center with an Internet connection to a provider network and to the remote site kiosk, with encryption support via a data center tunneling endpoint to securely receive and forward communications over the Internet between the remote site kiosk and the provider network.

US Patent:

20100155471, Jun 24, 2010

Filed:

Dec 23, 2008

Appl. No.:

12/342882

Inventors:

Theresa A. Heinz - Lake Mary FL, US
Jack W. Craig - Oviedo FL, US
Adam D. Piverotto - Lake Mary FL, US

Assignee:

NCR Corporation - Dayton OH

International Classification:

G06K 5/00

US Classification:

235381

Abstract:

An automated access control system and method in one embodiment includes a storage rack comprising a plurality of storage compartments, a user port, a memory including program instructions for placing a key within one of the plurality of storage compartments, associating the key with the one of the plurality of storage compartments, identifying a user, associating the user and the stored key, removing the stored key from the one of the plurality of storage compartments, and making the removed key accessible to the user at the user port, and a processor operably connected to the memory for executing the program instructions.

US Patent:

20110022405, Jan 27, 2011

Filed:

Jul 24, 2009

Appl. No.:

12/508998

Inventors:

Theresa A. Heinz - Lake Mary FL, US
Jack W. Craig - Oviedo FL, US
Robert T. Borucki - Mesa AZ, US

International Classification:

G06Q 99/00

US Classification:

705 11

Abstract:

A system and method of managing customer information. The method includes recording customer information and preferences for interacting with a plurality of providers by a computer, storing the customer information in a profile by the computer, and using the customer information to facilitate interaction between provider computers and the customer by the computer.