Thomas H Barker

US Patent:

7280979, Oct 9, 2007

Filed:

Feb 16, 2000

Appl. No.:

09/505619

Inventors:

Ronald A. Katz - Los Angeles CA, US
Gary L. West - Omaha NE, US
Thomas B. Barker - Omaha NE, US

Assignee:

West Corporation - Omaha NE

International Classification:

G06Q 30/00

US Classification:

705 26, 705 5, 705 6, 705 16, 705 22, 705 27, 235380

Abstract:

Apparatus and methods are provided for effecting remote commerce, such as in telemarketing (either inbound or outbound) and in electronic commerce, which are particularly adapted for the intelligent selection and proffer of products, services or information to a user or customer. In one aspect of the invention, goods, service or information are provided to the user via electronic communication, such as through a telephone, videophone or other computer link, as determined by the steps of first, establishing communication via the electronic communications device between the user and the system to effect a primary transaction or primary interaction, second, obtaining data with respect to the primary transaction or primary interaction, including at least in part a determination of the identity of the user or prospective customer, third, obtaining at least a second data element relating to the user, fourth, utilizing the primary transaction or primary interaction data along with the at least second data element as factors in determining at least one good, service or item of information for prospective upsell to the user or prospective customer, and offering the item to the prospective customer. In the preferred embodiment, the selection of the proffer of goods, services or information comprises an upsell with respect to the primary transaction or primary interaction data. The offer of the upsell is preferably generated and offered in real time, that is, during the course of the communication initiated with the primary transaction or primary interaction.

US Patent:

7283974, Oct 16, 2007

Filed:

Nov 12, 2002

Appl. No.:

10/294024

Inventors:

Ronald A. Katz - Los Angeles CA, US
Gary L. West - Omaha NE, US
Thomas B. Barker - Omaha NE, US

Assignee:

West Corporation - Omaha NE

International Classification:

G06Q 30/00

US Classification:

705 26, 705 1, 705 14, 705 27

Abstract:

Apparatus and methods are provided for effecting remote commerce, such as in telemarketing (either inbound or outbound) and in electronic commerce, which are particularly adapted for the intelligent selection and proffer of products, services or information to a user or customer. In one aspect of the invention, goods, service or information are provided to the user via electronic communication, such as through a telephone, videophone or other computer link, as determined by the steps of first, establishing communication via the electronic communications device between the user and the system to effect a primary transaction or primary interaction, second, obtaining data with respect to the primary transaction or primary interaction, including at least in part a determination of the identity of the user or prospective customer, third, obtaining at least a second data element relating to the user, fourth, utilizing the primary transaction or primary interaction data along with the at least second data element as factors in determining at least one good, service or item of information for prospective upsell to the user or prospective customer, and offering the item to the prospective customer. In the preferred embodiment, the selection of the proffer of goods, services or information comprises an upsell with respect to the primary transaction or primary interaction data. The offer of the upsell is preferably generated and offered in real time, that is, during the course of the communication initiated with the primary transaction or primary interaction.

US Patent:

7729945, Jun 1, 2010

Filed:

Oct 17, 2000

Appl. No.:

09/691392

Inventors:

Ronald A. Katz - Los Angeles CA, US
Gary L. West - Omaha NE, US
Thomas B. Barker - Omaha NE, US

Assignee:

West Corporation - Omaha NE

International Classification:

G06Q 30/00

US Classification:

705 26, 705 27, 705 1458

Abstract:

Apparatus and methods are provided for effecting remote commerce, such as in telemarketing (either inbound or outbound) and in electronic commerce, which are particularly adapted for the intelligent selection and proffer of products, services or information to a user or customer. In one aspect of the invention, goods, service or information are provided to the user via electronic communication, such as through a telephone, videophone or other computer link, as determined by the steps of first, establishing communication via the electronic communications device between the user and the system to effect a primary transaction or primary interaction, second, obtaining data with respect to the primary transaction or primary interaction, including at least in part a determination of the identity of the user or prospective customer, third, obtaining at least a second data element relating to the user, fourth, utilizing the primary transaction or primary interaction data along with the at least second data element as factors in determining at least one good, service or item of information for prospective upsell to the user or prospective customer, and offering the item to the prospective customer. In the preferred embodiment, the selection of the proffer of goods, services or information comprises an upsell with respect to the primary transaction or primary interaction data. The offer of the upsell is preferably generated and offered in real time, that is, during the course of the communication initiated with the primary transaction or primary interaction.

US Patent:

7792702, Sep 7, 2010

Filed:

Jun 24, 2004

Appl. No.:

10/876371

Inventors:

Ronald A. Katz - Los Angeles CA, US
Gary L. West - Omaha NE, US
Thomas B. Barker - Omaha NE, US

Assignee:

West Corporation - Omaha NE

International Classification:

G06Q 30/00
G05F 17/30

US Classification:

705 26, 705 27

Abstract:

In a remote communication environment, a method for real-time presentation of information to one or more users accessing one or more websites using an electronic communications device. Various aspects of the method comprise at least the following. Communication is established via the electronic communications device between the user and the website to conduct one or more primary transactions. One or more electronic identifiers associated with the user are obtained. One or more further or additional data elements related to the user are obtained from a third party using the at least one electronic identifier. Based at least on the electronic identifier and the further data element, the information is selected for presentation to the user in real time with the primary transaction. The information is presented to the user in real time with the primary transaction.

US Patent:

8290829, Oct 16, 2012

Filed:

Jul 1, 2011

Appl. No.:

13/174979

Inventors:

Ronald A. Katz - Los Angeles CA, US
Gary L. West - Omaha NE, US
Thomas B. Barker - Omaha NE, US

Assignee:

West Corporation - Omaha NE

International Classification:

G06Q 30/00

US Classification:

705 267, 705 261

Abstract:

Providing offers of an item constituting a good or a service to users of a system, utilizing an electronic communications device, comprises at least the following: establishing a communication via the electronic communications device between a given user and the system for purpose of a primary transaction for a first good or service, obtaining primary transaction data with respect to the primary transaction, including the purpose of the primary transaction, obtaining the identity of the given user, utilizing at least in part the primary transaction data including the purpose of the primary transaction and the identity of the user, and determining at least one item for offer to the given user, and offering the item to the given user.

US Patent:

8315915, Nov 20, 2012

Filed:

Jul 1, 2011

Appl. No.:

13/174874

Inventors:

Ronald A. Katz - Los Angeles CA, US
Gary L. West - Omaha NE, US
Thomas B. Barker - Omaha NE, US

Assignee:

West Corporation - Omaha NE

International Classification:

G06Q 30/00

US Classification:

705 261

Abstract:

Providing offers of an item constituting a good or a service to users of a system, utilizing an electronic communications device, comprises at least the following: establishing a communication via the electronic communications device between a given user and the system for purpose of a primary transaction for a first good or service, obtaining primary transaction data with respect to the primary transaction, including the purpose of the primary transaction, obtaining the identity of the given user, utilizing at least in part the primary transaction data including the purpose of the primary transaction and the identity of the user, and determining at least one item for offer to the given user, and offering the item to the given user.

US Patent:

7996279, Aug 9, 2011

Filed:

Sep 24, 2007

Appl. No.:

11/859933

Inventors:

Ronald A Katz - Los Angeles CA, US
Gary L West - Omaha NE, US
Thomas B Barker - Omaha NE, US

Assignee:

West Corporation - Omaha NE

International Classification:

G06Q 30/00

US Classification:

705 267, 705 26, 705 261, 705 27, 705 14, 455105

Abstract:

Providing offers of an item constituting a good or a service to users of a system, utilizing an electronic communications device, comprises at least the following: establishing a communication via the electronic communications device between a given user and the system for purpose of a primary transaction for a first good or service, obtaining primary transaction data with respect to the primary transaction, including the purpose of the primary transaction, obtaining the identity of the given user, utilizing at least in part the primary transaction data including the purpose of the primary transaction and the identity of the user, and determining at least one item for offer to the given user, and offering the item to the given user.

US Patent:

20020055906, May 9, 2002

Filed:

Jul 17, 2001

Appl. No.:

09/907724

Inventors:

Ronald Katz - Los Angeles CA, US
Gary West - Omaha NE, US
Thomas Barker - Omaha NE, US

International Classification:

G06F017/60

US Classification:

705/039000, 705/026000, 705/038000

Abstract:

Apparatus and methods are provided for effecting remote commerce, such as in telemarketing (either inbound or outbound) and in electronic commerce, which are particularly adapted for the intelligent selection and proffer of products, services or information to a user or customer. In one aspect of the invention, goods, service or information are provided to the user via electronic communication, such as through a telephone, videophone or other computer link, as determined by the steps of first, establishing communication via the electronic communications device between the user and the system to effect a primary transaction or primary interaction, second, obtaining data with respect to the primary transaction or primary interaction, including at least in part a determination of the identity of the user or prospective customer, third, obtaining at least a second data element relating to the user, fourth, utilizing the primary transaction or primary interaction data along with the at least second data element as factors in determining at least one good, service or item of information for prospective upsell to the user or prospective customer, and offering the item to the prospective customer. In the preferred embodiment, the selection of the proffer of goods, services or information comprises an upsell with respect to the primary transaction or primary interaction data. The offer of the upsell is preferably generated and offered in real time, that is, during the course of the communication initiated with the primary transaction or primary interaction.

Address:

604 Helme Ave, Adrian, MI 49221

Phone:

5172633359

VIN:

1FTRX14W18FB82033

Make:

FORD

Model:

F-150

Year:

2008