Thomas E Cochran

US Patent:

20040030697, Feb 12, 2004

Filed:

Jul 31, 2002

Appl. No.:

10/208020

Inventors:

Thomas Cochran - Vienna VA, US
Matthew Richards - Cambridge MA, US
Kevin Fine - Burke VA, US
Jedidiah Fonner - Silver Spring MD, US

Assignee:

American Management Systems, Inc.

International Classification:

G06F017/30

US Classification:

707/009000

Abstract:

The present invention relates to a feedback system for adding feedback functionality to an online content management system without altering the stored online content. The feedback system includes a feedback submission module for providing the content system with information enabling a browser displaying hypertext received from the content management system to select text for specific commenting, providing a feedback form when a portion of the hypertext is highlighted, and storing the selected text along with feedback received with the feedback form after it is returned by the browser. The system may include a personalized feedback status module, a view feedback module, and a feedback management module. The personalized feedback status module: responds to a user request to view feedback submitted by a user by searching the stored feedback; sends results to the browser. The view feedback module: responds to a command from the browser to view feedback stored in the feedback system by sending a search form to the browser, in which a user can enter or select search criteria; responds to return of the search form by applying user-defined search criteria to filter previous feedback entries stored by the feedback system and return the resulting entries to the user's browser for review. The feedback management module enables an administrator to use a browser to review, comment on, and change the approval status, edit, or logically delete feedback entries stored by the feedback system.