Thomas M Gault

US Patent:

7756252, Jul 13, 2010

Filed:

Apr 3, 2006

Appl. No.:

11/396875

Inventors:

Dennis L. Zoeckler - Brighton MI, US
Bruce A. Groskreutz - Grand Blanc MI, US
Thomas A. Gault - Troy MI, US

Assignee:

General Motors LLC - Detroit MI

International Classification:

H04M 1/24
H04M 3/08
H04M 3/22

US Classification:

379 904, 379 1503, 379126, 37926503, 3792651, 455423, 4555692

Abstract:

A method for network denial case generation includes receiving a plurality of third-party carrier call records associated with a plurality of subscriber telematics units at a call center wherein each call record includes a call status, determining at least one call record having a failure condition based on the call status, determining a subscriber telematics unit associated with the call record having the failure condition, and determining a network denial case action for the subscriber telematics unit based on the failure condition. A computer usable medium with suitable computer program code is employed for network denial case generation.

US Patent:

7835691, Nov 16, 2010

Filed:

Jan 31, 2005

Appl. No.:

11/047540

Inventors:

Bruce A. Groskreutz - Grand Blanc MI, US
Thomas Gault - Clawson MI, US
Matt C. Videtich - Farmington Hills MI, US

Assignee:

General Motors LLC - Detroit MI

International Classification:

H04B 7/185

US Classification:

455 121, 4554042, 701 29, 701 30, 701 31, 701 32, 370316

Abstract:

A vehicle notification method comprising: receiving a remotely transmitted message at a mobile vehicle; after receiving the transmitted message and in response thereto, setting, within a module in the mobile vehicle, a code retrievable by a vehicle diagnostic check, and alerting a user of the vehicle.

US Patent:

7844246, Nov 30, 2010

Filed:

May 20, 2004

Appl. No.:

10/850303

Inventors:

Bruce A. Groskreutz - Grand Blanc MI, US
Thomas A. Gault - Clawson MI, US
Daniele Nicolini - Livonia MI, US

Assignee:

General Motors LLC - Detroit MI

International Classification:

H04M 11/04
H04W 24/00

US Classification:

4554041, 4554042, 4554561, 4554563, 4554562

Abstract:

The invention provides a method and system for communicating between a telematics call center and a telematics unit. A service communication is initiated from a telematics unit to a telematics call center responsive to user input. A text-based acknowledgment is received at the telematics unit from the call center in response to the initiation. A communication mode is established based on communication preference data in response to the acknowledgement. The method and system further comprises providing the communication preference data to the call center. A computer usable medium with suitable computer program code is employed for communicating between a telematics call center and a telematics unit.