Anthem, Inc. May 2015 - Jun 2018
Member and Provider Care Representative
Health Net May 2015 - Jun 2018
Case Manager
Avon Jul 2004 - Jan 2017
Avon Represetative Lead
Bank of America Nov 2011 - Nov 2012
Home Retention Specialist
Education:
California State University, Northridge 2007 - 2012
Bachelors, Bachelor of Business Administration, Business Administration, Management, Business Administration and Management
Skills:
Customer Service Microsoft Office Customer Retention Relationship Management Conflict Resolution Employee Training Mortgage Servicing Collections Up Selling Dynamic Trainer Account Management Communication Skills Experienced Sales Professional Training Sales Team Building Customer Satisfaction
Avon Representative, I Aug 2004 to 2000Customer Service RepresentativeSimi Valley, CA Jan 2010 to May 2011DirecTV Simi Valley, CA Jan 2009 to Jun 2009 Collection SpecialistCommunity Answering Service West Hills, CA Jun 2006 to Dec 2008 Senior Operator
Jul 2004 to 2000 Avon Representative LeadBank Of America - Westlake Village
Nov 2011 to Nov 2012 Home Retention SpecialistApplied Perceptions Simi Valley, CA Dec 2009 to Apr 2011 Customer Service RepresentativeDirect TV Simi Valley, CA Dec 2008 to May 2009 Collection SpecialistCommunity Answering Service - West Hills, C.A
Mar 2006 to Nov 2008 Senior Operator/ Sales
Education:
California State University- Northridge Northridge, CA 2007 to 2012 B.B.A in Business Administration