Tim Mullarkey from Saint Petersburg, FL

Tim Mullarkey Phones & Addresses

Saint Petersburg, FL
Middleburg, FL
11741 Wheatfield Loop, Hudson, FL 34667
Stuart, FL
1872 Pineta Cove Dr, Middleburg, FL 32068

Work

Company:

Catamaran
Apr 2011
Address:

Greater Philadelphia Area
Position:

Call center technology / crm and desktop integration vice president

Skills

CRM software • Outstanding Customer Service • executive customer Care • Business Objects • Call Center • IVR • Workforce Management • Customer Service • CRM • Salesforce.com • Avaya • Management • Call Centers • Customer Satisfaction • Integration • Contact Centers • Requirements Analysis • ACD • Business Intelligence • Vendor Management • Account Management • CTI • Cross-functional Team Leadership • Customer Experience • Leadership • Outsourcing • Selling • Cisco Technologies

Awards

Speech Technology 2006 MIS Award for "Most Innovative Solution" in Natural Language IVR.

Interests

Habitat for Humanities,

Industries

Telecommunications

Resumes

Vice President Member Service Technology

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Position:

Call Center Technology / CRM and Desktop Integration Vice President at Catamaran

Location:

Newtown, Pennsylvania

Industry:

Telecommunications

Work:

Catamaran - Greater Philadelphia Area since Apr 2011
Call Center Technology / CRM and Desktop Integration Vice President
Dow Jones - Princeton New Jersey Aug 2009 - Apr 2011
Technical Consultant - CRM Implementation / Customer Care Strategy
Comcast Dec 2006 - May 2008
Vice President Business Unit Liaison/Customer Account Management for the CIO
Comcast Nov 1999 - Dec 2006
Vice President Corporate Customer Care Technology
RCN Nov 1998 - Nov 1999
Customer Service Director of Technology

Skills:

CRM software
Outstanding Customer Service
executive customer Care
Business Objects
Call Center
IVR
Workforce Management
Customer Service
CRM
Salesforce.com
Avaya
Management
Call Centers
Customer Satisfaction
Integration
Contact Centers
Requirements Analysis
ACD
Business Intelligence
Vendor Management
Account Management
CTI
Cross-functional Team Leadership
Customer Experience
Leadership
Outsourcing
Selling
Cisco Technologies

Interests:

Habitat for Humanities,

Honor & Awards:

Speech Technology 2006 MIS Award for "Most Innovative Solution" in Natural Language IVR.

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Plaxo

Mullarkey, Tim

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Newtown, PATechnical Call Center Consultant at Dow Jones & Co... Past: VP Customer Account Management for the CIO at Comcast, VP Technology at Comcast, Regional...