Customer Success Leadership Network
Governing Council
Strikedeck
Advisor
The Successful Customer
Chief Executive Officer and Founder
Confoe, Inc. 2007 - 2016
Advisor
Datanyze Inc. Nov 2015 - 2016
Vice President Customer Success at Datanyze
Education:
Arizona State University
University of Arizona
Bachelor of Science In Mechanical Engineering, Bachelors, Engineering
Skills:
Strategy Saas Business Process Leadership Program Management Enterprise Software Go To Market Strategy Strategic Partnerships Project Management Management Consulting Cloud Computing Process Improvement Performance Management Cross Functional Team Leadership Software As A Service Integration Start Ups Business Process Management Business Development Retail Customer Experience Big Data Change Management Team Management Sales Product Management Analytics Customer Service Customer Relationship Management Business Process Improvement Business Intelligence Customer Relations Customer Retention Customer Engagement Customer Insight Long Term Customer Relationships Customer Satisfaction Customer Support Omni Channel Customer Success Customer Value Customer Segmentation Strategy Financial Modeling Valuation Business Valuation Venture Capital
Interests:
Economic Empowerment Environment Education Poverty Alleviation Science and Technology Disaster and Humanitarian Relief
Head of Retail Solutions at Software AG, President San Francisco/Silicon Valley Chapter at Association of Business Process Management Professionals
Location:
San Francisco Bay Area
Industry:
Information Technology and Services
Work:
Software AG - Silicon Valley since Dec 2012
Head of Retail Solutions
Association of Business Process Management Professionals - San Francisco Silicon Valley Chapter since Feb 2012
President San Francisco/Silicon Valley Chapter
EcoSyz Sep 2008 - May 2011
Principal and Founder
Oracle - Santa Clara, CA Jul 2007 - Jul 2008
Vice President
Hyperion Solutions - Santa Clara, CA Nov 2006 - Jul 2007
Vice President
Skills:
SaaS Business Process Performance Management Program Management Strategic Partnerships Acquisition Integration Business Process Management Retail Omni-channel Big Data
Jun 1997 to Sep 1997 Senior Software Engineer/Analyst - Independent ConsultantAmerican Management Systems
Aug 1996 to Jun 1997 Senior Software Engineer/Analyst - Independent ConsultantLife Cycle Technology Corporation
Feb 1994 to Aug 1996 Lead Analyst/ProgrammerCBIS
Oct 1993 to Feb 1994 Analyst/Programmer - Independent ConsultantBelcon Engineering
Apr 1991 to Aug 1993 Lead Analyst/Programmer - Independent Consultant
Education:
Phoenix University 2003 to 2004 BusinessLearning Tree 2001 Certificate in JAVA Hands-OnNorthern Virginia Community College 1984 to 1985 Electronics and Mechanical Engineering