Dec 2013 to 2000 Enrollment SpecialistMemphis City Schools/Virtual School Memphis, TN Apr 2012 to Jul 2013 Administrative Secretary IIIMemphis City Schools Memphis, TN Nov 2004 to Apr 2012 General Office SecretaryAlliedForces Temporary Agency Memphis, TN Jun 2004 to Nov 2004 Customer Service RepresentativeY & W Technologies Memphis, TN Nov 2003 to Apr 2004 Administrative Assistant
Education:
Shelby State Community College Memphis, TN 1993 to 1995 Nursing
Pacific Service Credit Union Concord, CA Sep 2005 to Aug 2013 Member Service Representative IISBC San Francisco, CA Jan 1998 to Aug 2001 Business Service Representative
Education:
Heald College Concord, CA 2003 to 2005 A.A. in Business
Skills:
Exceeded corporate target for customer satisfaction for 3 years in a row. Promoted to Member Service Representative II within second year of service. Increased overall call center sales goals by cross training and coaching teammates in sales tactics resulting in our department exceeding our cross sells goals by 20% within the first month of implementing new sales tactics.