Delta Air Lines
Lead
Pilot Flying J Dec 2009 - Sep 2012
Cashier
The Ark Family Counseling Center 2012 - 2012
Resident Advisor
Taydyn Salong and Barber Apr 2009 - Mar 2010
Salon Manager
Delta Air Lines Jun 1998 - Jun 2003
Customer Service Agent
Education:
Kaplan University 2015 - 2019
Bachelors, Bachelor of Science
Kaplan University 2010 - 2012
Bachelors, Bachelor of Science
Pierce College 1998 - 1999
Associates, Associate of Arts, General Studies, Accounting
Skills:
Time Management Customer Service Teamwork Customer Satisfaction Management Cashiering Data Entry Inventory Control Microsoft Office Inventory Management Access Communication Retail Microsoft Word Sales Great Customer Service Skills Communicate Clearly Communicate Effectively Good Written and Verbal Skills Able To Effectively Work In A Team Enviroment Multi Tasked Hardworker Outlook Outgoing Personality Ms Word Profficient Fast Learner
Pacific Service Credit Union Concord, CA Sep 2005 to Aug 2013 Member Service Representative IISBC San Francisco, CA Jan 1998 to Aug 2001 Business Service Representative
Education:
Heald College Concord, CA 2003 to 2005 A.A. in Business
Skills:
Exceeded corporate target for customer satisfaction for 3 years in a row. Promoted to Member Service Representative II within second year of service. Increased overall call center sales goals by cross training and coaching teammates in sales tactics resulting in our department exceeding our cross sells goals by 20% within the first month of implementing new sales tactics.