Global World Data Entry
Data Entry Manager
Alorica Dec 2013 - Feb 2014
Customer Service Representative
Call Center Dec 2013 - Feb 2014
Csr
Alorica Dec 2013 - Feb 2014
Jc Penny Sales Associate
Hgs Interactive Sep 2007 - Feb 2013
Sales Team Lead
Education:
University of Phoenix 2007 - 2014
Master of Business Administration, Masters, Business Administration, Management, Business Administration and Management
Skills:
Call Centers Customer Satisfaction Customer Experience Customer Service Bpo Workforce Management Telephone Skills Customer Retention Contact Centers Data Entry Troubleshooting Outlook Team Leadership Telemarketing Fax
Apr 2014 to 2000 Jewelry AssociateHGS Inc El Paso, TX Sep 2007 to Feb 2013 Team LeaderWest Telecommunications El Paso, TX Aug 2006 to Mar 2007 Production Team LeaderVerizon
Jul 2004 to Aug 2006 GC Services MCI/Verizon/Reliant Energy Customer Service
Education:
University of Phoenix El Paso, TX Feb 2011 Bachelor of Science in Business/AdministrationUniversity of Phoenix Santa Teresa Campus Santa Teresa, NM Feb 2009University of Phoenix Masters in Adult EducationTexas Campus El Paso, TX Masters of Business Administration