Technical Support • Troubleshooting • Process Improvement • Software Documentation • Problem Solving • Citrix • Customer Support • Problem Analysis • Management • Business Process Improvement • Training • Business Analysis • Team Leadership • System Deployment • Scripting • Experienced Business Analyst • System Administration
Intercontinental Hotels Group (Ihg)
It Architect - Servicenow
Intercontinental Hotels Group (Ihg)
Senior Servicenow Software Engineer
Intercontinental Hotels Group (Ihg) Sep 1, 2016 - Jul 2017
Servicenow System Engineer
Iron Mountain Dec 2015 - Sep 2016
Systems Engineer - Servicenow
Consulate Health Care Jun 2015 - Dec 2015
Servicenow Administrator - Application Analyst Ii
Education:
Stetson University 2005 - 2009
Bachelors, Bachelor of Business Administration, Management
Hong Kong Baptist University 2008 - 2008
Estero High School 2005
Skills:
Technical Support Troubleshooting Process Improvement Software Documentation Problem Solving Citrix Customer Support Problem Analysis Management Business Process Improvement Training Business Analysis Team Leadership System Deployment Scripting Experienced Business Analyst System Administration
Interests:
Civil Rights and Social Action
Certifications:
Itil V3 Foundations License 02000710 License 10000011 Certified System Administrator Certified Application Developer Lean Six Sigma Yellow Belt License 2202436_40024730 Servicenow - the Enterprise It Cloud Company, License 02000710 Servicenow – the Enterprise Cloud Company, License 10000011