Program Coordinator at Girls Living Life on Purpose, Caseworker at Dallas County Health & Human Svcs
Location:
Dallas/Fort Worth Area
Industry:
Government Relations
Work:
Girls Living Life on Purpose since Dec 2008
Program Coordinator
Dallas County Health & Human Svcs since Oct 2004
Caseworker
Hotels.com Apr 2002 - Oct 2004
Group Sales Coordinator
Fedex Office
Senior Instructional Designer
One Technologies Feb 2013 - Jan 2015
Learning Technology Design Specialist
Fedex Office Feb 2013 - Jan 2015
Instructional Designer
Blackberry May 2008 - Nov 2012
Quality Analyst
T-Mobile 2000 - 2008
Technical Care Team Manager
Education:
Brookhaven Community College 2010 - 2017
Associates, Associate of Arts
Brookhaven Community College 2010 - 2014
Skills:
Call Centers Customer Experience Quality Assurance Telecommunications Process Improvement Troubleshooting Mobile Devices Customer Satisfaction Software Documentation Management Wireless Networking Avaya Team Leadership Technical Support Training Blackberry Vendor Management Customer Service Customer Retention Bmc Remedy Call Center Wireless Networking Cross Functional Team Leadership System Deployment Tcp/Ip Software Quality Assurance Testing Smartphones Mobile Technology Workforce Management Windows Call Center Development Team Management Voip Visio Instructional Design Blackberry Enterprise Server Cellular Communications Itil Hardware Cdma Help Desk Support Business Analysis Gsm Integration Adobe Premiere Pro Captivate Film Editing E Learning