Maximus
Project Manager
Travelers Nov 2014 - Jul 2015
Customer Service Operations Manager
Verizon Apr 1998 - Jul 2014
Customer Service Operations Manager
Education:
University of Phoenix 2003 - 2006
Master of Business Administration, Masters, Business Administration, Business
Prairie View A&M University 1987 - 1991
Bachelors, Management
Skills:
Call Centers Customer Retention Leadership Customer Experience Customer Satisfaction Team Leadership Training Telecommunications Customer Service Team Building Process Improvement Management Troubleshooting Call Center Wireless Crm Cross Functional Team Leadership Technical Support Coaching Vendor Management Employee Training Project Management Sales Voip Account Management Operations Management Team Management Networking Time Management Direct Sales Quality Assurance Sales Operations Teamwork Cellular Communications Hiring Business Process Improvement Software Documentation Workforce Management Mobile Devices 4G Wireless Networking Blackberry M2M Cold Calling Salesforce.com Solution Selling T1 Broadband Product Management Acd