BRIGHTHOUSE NETWORKS Maitland, FL Sep 2003 to Mar 2011 CALL CENTER OPERATIONS ANALYSTPayroll and Human Resources Winter Garden, FL Nov 2002 to Sep 2003 OFFICE MANAGER/CALL CENTER MANAGERCAVU'S E-XPEDIENT Orlando, FL Jul 2000 to Nov 2001 REPORT/BUSINESS ANALYSTHUMANA WORKERS' COMPENSATION SERVICES Longwood, FL Dec 1997 to Jul 2000 MANAGEMENT REPORTING ANALYST - INFORMATION SERVICES DEPARTMENTHUMANA HEALTH CARE PLANS Maitland, FL Apr 1994 to Dec 1997 DATA ANALYST - UTILIZATION MANAGEMENT DEPARTMENT
Education:
Technical Education Center Osceola Dec 2001 to Jun 2002 AccountingHerbert H. Lehman College Bronx, NY Jan 1991 to Dec 1992Bernard M. Baruch College New York, NY Sep 1980 to Jun 1981
Skills:
Crystal Reports, MS Excel, SQL Database, Call Miner, Aspect AQM, MS Publisher, Robot, Computer Associates Advanced Help Desk (Call Center), MS Access, MS Project, Outlook, Visio, WordPerfect, Lotus Smart Suite, Approach Data Base, Focus, Rumba, CRIS, Data Base Management Systems (Data Ease), Freelance, Power Point, Heat Tracking System.
Jun 2007 to 2000 Office Assistant IIFayetteville Fire Department Fayetteville, NC Oct 2005 to Jun 2007 Office Assistant ICheck & Go Fayetteville, NC Mar 2005 to Sep 2005 Customer Service RepresentativeNational Cash Advance/Advance America Clinton, NC Jan 2000 to May 2004 Branch ManagerNational Cash Advance Clinton, NC Jun 1999 to Jan 2000 Customer Service Representative
Skills:
knowlege of office administration procedures; knowledge of account payable, account receivables and benevolent fund; knowledge of payroll functions and procedures; ability to maintian a high level of confidentality and accuracy when preparing financial and payroll information; confidentiality concerning employee files; excellent intepersonal skills; attention to detail; decision making skills; computer skills, including building spreadsheets; stress management skills; time mangement skills; effective verbal and listening communication skills.