Mastronardi Produce Ltd. Apr 2019 - Apr 2020
End User Services Specialist
General Motors 2013 - Oct 2018
Global Catalog and Process Support Lead  Project Delivery | Process Improvement | Integration
Hewlett-Packard Aug 2009 - Apr 2013
Service Delivery Consultant Ii  Project Delivery | Process Improvement | Integration
Hewlett-Packard Jan 2002 - Aug 2009
Advanced Business Analyst  Managed Services | Requirements Analysis | Integration
Epitec Jan 2002 - Aug 2009
It Process Analyst
Education:
Wayne State University 2015 - 2019
Bachelors, Communications
Wayne State University 1984 - 1988
Bachelors, Bachelor of Arts, Media Studies, Communication
Skills:
Managed Service Delivery Business Process Improvement Superior Communications Skills Program Management Skills Operational Risk Management Strategic Planning/Analysis Competitive Marketing Strategies Written and Oral Presentation Skills Business Acumen Developing Innovative Product Opportunities Cross Functional Team Leadership Global Common Processes Client Interface Billing/Invoicing Rfp Responses Managed Services Rfp Common Information Systems User Interface It Service Management Itil Service Delivery Innovation Pmp Requirements Analysis Process Improvement Outsourcing Management Change Management Software Documentation It Operations Program Management Disaster Recovery Resource Management Vendor Management Sharepoint Sla Integration Crm Leadership Business Process It Management Data Center Pmo It Strategy Project Planning Project Delivery Service Management Business Analysis Account Management Data Analysis Service Level Agreements Social Media Business Development Microsoft Office Microsoft Excel Microsoft Word Microsoft Powerpoint Customer Service Time Management Training Public Speaking
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