Biola University
Human Resources Business Partner
Biola University Aug 2016 - Jun 2018
Human Resources Systems and Employee Engagement Administrator
Biola University Mar 2010 - Jul 2016
Administrative Assistant
Biola University Jun 2004 - Feb 2010
Admissions Assistant
Education:
Talbot School of Theology
Downey High School
University of Southern California
Bachelors, Bachelor of Science, Political Science
Biola University
Masters, Master of Divinity
Skills:
Higher Education Public Speaking Nonprofits Volunteer Management Community Outreach Event Planning Teaching Research Program Development Fundraising Student Affairs Customer Service Editing Tutoring Leadership Leadership Development Microsoft Office Powerpoint Microsoft Powerpoint Nonprofit Organizations
Interests:
Boating Kids Collecting Antiques Electronics Outdoors Home Improvement Reading Crafts Music Sports Automobiles The Arts Movies Collecting Home Decoration
Sports Endeavors
Director of Customer Service and Care
Replacements, Ltd. May 1, 1997 - Apr 2017
Vice President, Customer Service
Replacements, Ltd. Oct 2008 - Jun 2012
Director of Customer Service
Replacements, Ltd. Nov 2004 - Oct 2009
Contact Center Manager
Replacements, Ltd. Dec 2003 - Oct 2004
Customer Service Manager
Education:
Elon University
University of North Carolina at Greensboro
Skills:
Customer Experience Customer Satisfaction Process Improvement Strategic Planning Call Centers Vendor Management Leadership Development Team Building Crm Customer Relationship Management Call Center Customer Service Operations Management
Special Education Teacher At Tolleson Elementary School District #17
Tolleson Elementary School District #17
Special Education Teacher at Tolleson Elementary School District #17
Issac School District Aug 2009 - May 2013
Special Education Teacher
Hope Group Aug 2010 - Sep 2012
Senior Tutor and Part Time Position
Osborn School District Office Aug 2007 - May 2009
Special Education Teacher - Autism
Ameripsych Jul 2006 - May 2007
Team Lead Family Preservation and Case Management
Education:
Argosy University 2014 - 2015
Masters, Master of Arts, Psychology, Educational Psychology
Hampton University 1989 - 1993
Bachelors, Bachelor of Arts, Political Science
California State University, Northridge
Skills:
Trained In Applied Behavior Anaylsis Trained In Teacch Trained In Touch Math Trained In Handwriting Without Tears Cpr/First Aide Crisis Prevention Intervention Certified Provided In Services For Teachers Supervisor of Para Professionals and Health Aides Teaching Program Development
Certifications:
Special Education Cross Categorical Certification - Endorsements In Early Childhood, Sei
Administrative Office of the Illinois Courts
User Services Manager
Administrative Office of the Illinois Courts Jun 2014 - Dec 2018
It Project Manager
Administrative Office of the Illinois Courts 1999 - Jun 2014
Information Services Coordinator
Skills:
Policy Information Management Itil Program Management
Warm Springs Elementary School San Bernardino CA 1969-1976, Fairview Junior Academy Highland CA 1976-1979, San Andreas High School San Bernardino CA 1978-1982