Kaiser Permanente
Operations Manager, Membership Administration
National Jewish Health Jul 2010 - Sep 2013
Director of Health Initiatives Operations
Cigna Aug 2004 - Jun 2010
Customer Service Manager
Great-West Healthcare 2004 - 2008
Customer Service Manager
Anthem Aug 2002 - Jul 2004
Senior Customer Service Manager, National Accounts
Education:
Colorado State University Global 2015
Colorado State University - Global Campus 2015
Colorado State University - Global Campus
Skills:
Call Centers Process Improvement Leadership Customer Service Healthcare Management Vendor Management Health Insurance Call Center Team Building Training Customer Satisfaction Insurance Hipaa Workforce Management Performance Management Strategic Planning Business Process Improvement Managed Care Coaching Software Documentation Employee Relations Business Analysis Budgets Operations Management Customer Retention Medicaid Healthcare Information Technology Account Management Quality Assurance Medicare Change Management Team Leadership Access Outlook Data Analysis Analysis Provider Relations Cross Functional Team Leadership Employee Benefits Customer Experience Program Management Recruiting Visio Leadership Development Crm Human Resources Six Sigma Employee Training Benefits Administration
National Information Systems Cooperative - E&O Product Line Manager (2008)
Education:
Malvern B Cloption HS, Northwest Missouri State University, Hannibal LaGrange College
Tagline:
Learning Google+, any tips?
Tracy Hudson
Work:
Hudson, Carluzzo, Rochkind & Smith P.C. - Attorney
About:
Practice Areas: Personal Injury; Products Liability; Wrongful Death; Premises Liability; Insurance Defense; Subrogation; Corporate Counsel; Business Torts; Business Law; Employment Law; Construction D...
Cherrydale Elementary School Steilacoom WA 1984-1987, Salters Point Elementary School Steilacoom WA 1987-1990, Pioneer Middle School Steilacoom WA 1990-1994