Tracy Jeannette Pacheco

Service Delivery Director - Managed Cloud Services

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Location:

11514 Eric Heiden Ct, Austin, TX 78748

Industry:

Information Technology And Services

Work:

Oracle
Service Delivery Director - Managed Cloud Services
Hms Sep 2013 - Mar 2015
It Business Analyst
Caesars Entertainment Corporation Jul 2013 - Sep 2013
Assoc Project Manager Consultant
Deltek Jul 2009 - Jan 2013
Advanced Resolution and Escalations Engineer - Sustaining Engineering
Oracle Jan 2008 - Apr 2009
Customer Support Manager, Software Development and Windows Bug Diagnostics and Escalations

Education:

Colorado State University–Pueblo 1997
Colorado State University - Pueblo 1990 - 1997
Bachelors, Bachelor of Science, Computer Information Systems South High School 1983

Skills:

Databases
Unix
Enterprise Software
Linux
Sdlc
Oracle
Sql
Solaris
Testing
Microsoft Sql Server
Project Management
Cloud Computing
Management
Leadership
Itil
Technical Support
Windows
Java
Bmc Remedy
Software Development Life Cycle

Interests:

Leadership
Management
Children
Traveling
Education
Sports
Health

Certifications:

Oracle Certified Professional (Ocp)
Itil Foundation In It Service Management

Exceptional Student Services Autism Teacher

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Location:

2302 Cortez Rd, Pueblo, CO 81003

Industry:

Education Management

Work:

Education:

Hannibal - Lagrange College 2010 - 2011
Colorado State University - Pueblo
Colorado State University - Pueblo
Bachelors, Bachelor of Arts, Liberal Arts, Education, Liberal Studies

Skills:

Iep
Early Childhood Education
Special Education
Curriculum Development
Classroom
Teaching
Elementary Education
Public Speaking
Early Childhood Literacy
Positive Behavior Support
Research
Customer Service
Microsoft Office
Lesson Planning
Classroom Management
Apple
Mac Os
Teamwork
Education
Autism Spectrum Disorders
Team Leadership
Educational Technology
Customer Satisfaction
Curriculum Assessment
Autism
Psychology
Compliance
Professional Development Seminars
Direct Sales
Grocery Industry
Retail Sales
Inventory Control
Accounts Receivable
Interviews
Interior Design
Assistive Technology
Early Intervention
Early Childhood Development
Teaching English As A Second Language
Developmental Disabilities
Pervasive Developmental Disorders
Evaluations
Experience Working With Children
Child Advocacy
Child Development
Working With Children

Interests:

Football
Exercise
Nascar
Home Improvement
Reading
Gourmet Cooking
Watching Auto Racing
Sports
Home Decoration
Watching Sports
Cooking
Electronics
Outdoors
Auto Racing
Crafts
Fitness
Music
Camping
Dogs
Movies
Collecting
Diet
Automobiles
Cats
Walking
Travel
Investing
Traveling
Watching Football

Languages:

English

Merchandiser

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Location:

Colorado Springs, CO

Work:

Tracy Pacheco

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Experienced Technical Manager, Advanced Resolution And Escalations Engineer

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Location:

Las Vegas, Nevada Area

Industry:

Information Technology and Services

Work:

Deltek Jul 2009 - Jan 2013
Advanced Resolution and Escalations Engineer - Sustaining Engineering
Oracle USA, Inc. Jan 2008 - Apr 2009
Customer Support Manager, Software Developement and Windows Bug Diagnostics and Escalations
Oracle Nov 2006 - Jan 2008
Product Support Manager, Unix Bug Diagnostics and Escalation
Oracle USA, Inc Jan 1999 - Nov 2006
Principal Support Engineer

Education:

Skills:

Technical Support
Leadership
Unix
Solaris
SQL
Databases
Linux
ITIL
Windows
Java
Project Management
Enterprise Software
BMC Remedy
SDLC
Oracle

Interests:

Management, leadership, sports, traveling

Certifications:

Oracle Certified Professional (OCP)

Tracy Pacheco

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Location:

United States

Tracy Pacheco Las Vegas, NV

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Work:

Deltek, Inc
Herndon, VA
Jul 2009 to Jan 2013
Advanced Resolution and Escalations, Application Help Desk Engineer Oracle
Colorado Springs, CO
Jan 2008 to Apr 2009
Customer Support Manager Oracle, USA
Colorado Springs, CO
Nov 2006 to Jan 2008
Product Support Manager Oracle, Inc
Colorado Springs, CO
Jan 1999 to Nov 2006
Principal Support Engineer

Education:

Skills:

Oracle Certified Professional (OCP), Escalations Management, SQL/PLSQL, .xml, Cognos Reporting