Deltek Jul 2009 - Jan 2013
Advanced Resolution and Escalations Engineer - Sustaining Engineering
Oracle USA, Inc. Jan 2008 - Apr 2009
Customer Support Manager, Software Developement and Windows Bug Diagnostics and Escalations
Oracle Nov 2006 - Jan 2008
Product Support Manager, Unix Bug Diagnostics and Escalation
Oracle USA, Inc Jan 1999 - Nov 2006
Principal Support Engineer
Education:
Colorado State University-Pueblo 1990 - 1997
BS, Computer Information Systems
Skills:
Technical Support Leadership Unix Solaris SQL Databases Linux ITIL Windows Java Project Management Enterprise Software BMC Remedy SDLC Oracle
Dartmouth High School North Dartmouth MA 1989-1993
Community:
Rebecca Murphy, Brian Mcgill, Elizabeth Leclair, Rebecca Robeson, Diane Mateus, Darby Nielsen, Tracy Tubb, Dawn Hatchette, Preston Paull, Holly Freitas, Alex Pope