Stearns Lending (Nmls #1854)
Technical Writing and Communications
Fannie Mae Mar 2013 - Sep 2017
Interaction Review Specialist
Bank of America May 2012 - Mar 2013
Retention Operations Quality Assurance Analyst
Fannie Mae Feb 2011 - Feb 2013
Quality Assurance Auditor
Jpmorgan Chase & Co. Jan 2009 - Jul 2010
Collections Supervisor
Education:
Art Institute of Dallas 2002 - 2005
Associates, Associate of Arts, Apparel Design, Fashion
Skills:
Customer Service Microsoft Office Leadership Microsoft Excel Microsoft Word Microsoft Powerpoint Easily Adaptable Analytical Skills Skilled Multi Tasker Conflict Resolution Written Communication Influence Others Technical Writing Technical Documentation High Degree of Initiative
Mar 2012 to Present Retention Operations Quality Assurance Analyst (Contractor)Fannie Mae Dallas, TX Feb 2011 to Feb 2012 QUALITY ASSURANCE ANALYST (CONTRACTOR)Chase Home Finance Irving, TX Mar 2007 to Jul 2010 Collections SupervisorExperian Allen, TX Jul 2005 to Feb 2007 Consumer Services AssociateCapital One Auto Finance Plano, TX Nov 2000 to Dec 2002 Collections Agent/Account Manager
Education:
The Art Institute of Dallas Dallas, TX Jan 2003 to Jan 2005 Associate of Applied Arts in Fashion Design